Privacy Policy

Last Updated: February 2026

1. Introduction

Welcome to PADEL GREEN ("we", "us", or "our"). We are a Non-Profit Organisation (NPO) dedicated to promoting wellness, sustainability, and community. We respect your privacy and are committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Note: This platform is powered by technology provided by Lumosoft (Pty) Ltd. While Lumosoft provides the infrastructure, Padel Green remains the Responsible Party for your data.

2. The Data We Collect

We collect, use, store, and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username, date of birth, and gender.
• Contact Data: Email address, telephone numbers, and physical address for deliveries.
• Emergency Data: Emergency contact details (essential for safety during physical events).
• Health Data: Medical conditions or allergies you voluntarily disclose for your safety during events.
• Financial Data: We do not store bank card details. All payments are processed via secure third-party gateways or manual EFT verification.
• Transaction Data: Details of memberships, rentals, event bookings, and merchandise purchases.

3. How We Use Your Personal Data

We use your data to:

• Administer your membership and benefits.
• Manage event safety (generating attendance lists for ride leaders).
• Process orders for merchandise and equipment rentals.
• Communicate important club updates (e.g., weather cancellations).

4. Disclosure of Your Personal Data

We may share your data with:

• Technology Providers: Lumosoft (Pty) Ltd, who manages the platform infrastructure and security.
• Service Providers: Payment processors and delivery couriers.
• Emergency Services: In the event of an accident during a club activity.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access is limited to employees, volunteers, and contractors who have a business need to know.

6. Your Legal Rights

Under POPIA, you have the right to request access to, correction of, or erasure of your personal data. You may also object to the processing of your data.

7. Contact Details

For privacy concerns, please contact our Information Officer at hello@padelgreen.co.za.